Refund & Returns Policy

We want you to be happy with your purchase. This policy explains your rights under the Australian Consumer Law (ACL) and how to return an item to Armament. Nothing in this policy limits or replaces the rights you have under the ACL.

Your consumer guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

A card is generally not "of acceptable quality" if it arrives significantly different from how it was described or photographed (for example, undisclosed damage). Because many items are pre-owned collectibles, normal wear that was described or visible in the listing is not a fault.

Damaged or not as described

If your item arrives damaged, faulty, or materially different from the listing, contact us within 7 days of delivery at [email protected] with your order details and clear photos. We will work with you to put it right — a repair, replacement (where available) or refund as appropriate. Where the problem is our fault, we cover return postage.

Change of mind

We are not required to provide a refund or replacement if you simply change your mind, but we may offer one as a goodwill gesture. If we agree to a change-of-mind return, the following apply:

• Contact us within 14 days of delivery before returning anything;
• The item must be returned in its original, unaltered condition and packaging;
• Graded/slabbed cards must be returned with the case intact and unbroken;
• You pay the return postage, and we recommend a tracked service — items lost in return transit can't be refunded;
• Once we receive and inspect the item, we refund the purchase price (original postage is non-refundable for change-of-mind returns).

How refunds are paid

Approved refunds are paid back to your original payment method through Stripe. Please allow a few business days for the refund to appear, depending on your bank or card provider.

How to start a return

Email [email protected] with your order number and the reason for the return. Please wait for our reply and return instructions before sending anything back, so we can track it correctly.